Support
Our commitment to you
Appeal Avenue are fully independent and ethical, claims management specialists with years’ worth of experience in the claims management and appeals industry.
Each of our directors were inspired to create this service due to their own personal experiences of ill health and disability.
We founded Appeal Avenue to help and support people in their time of need- for this reason, we are fully committed to:
Understanding your needs
At Appeal Avenue, we recognise that many people come to us during challenging times. Whether you’re dealing with an illness, a bereavement, or just feeling unsure about what to do next, we’re here to make the process easier to navigate.
We start by taking the time to understand your circumstances properly. This helps us offer clear, practical guidance that suits your situation. Before we suggest any next steps, we’ll always look carefully at the strengths of your case and what might help you move forward.
Tailored guidance & support
We offer a one-off, personalised guidance session to help you navigate your claim or appeal, with the option to pursue matters independently if you wish. We’re here to help you understand your options clearly and confidently.
We also promise to listen without judgement and to offer expert, compassionate support throughout.
Signposting
We are friendly, professional and honest. We will always work within the boundaries of our service and the regulations that govern us.
This means that sometimes we may need to signpost you to other services and organisations that are better able to support you.
Keep our promises
We work in a small, dynamic and expert team, helping our customers to navigate each stage of the claim and appeals process. For this reason, we are personal; it is our commitment to always keep our promises and keep you informed.
Individual
Each of our claim’s assessors has many years of experience in supporting people in vulnerable situations. We understand that everyone’s situation is different, and we strive to tailor our guidance and support to your individual needs.
Time
We will give you time and space to weigh up your options and will always suggest that you talk through our guidance with trusted family members or friends before deciding whether or not to use our advocacy services. We will never pressurise you.
Inclusive
We recognise that individuals may have different communication needs due to health conditions, life events, financial resilience, or capability limitations.
We strive to provide inclusive, tailored support that meets the varied needs of our customers, ensuring fairness and accessibility in every interaction.
If you have any questions about how we can tailor your journey of support with us, please get in touch.
